AI in action
Empowering safety net health organizations to harness AI for better patient outcomes, improved care provider experience, and operational excellence
“AI in Action: Practical Applications for Safety Net Providers” is a monthly Zoom series, co-hosted by the Center for Care Innovations, Health AI Partnership, and Alliance Chicago that is dedicated to exploring research and implementation of AI-based solutions that address the unique challenges and opportunities within Federally Qualified Health Centers and safety net healthcare organizations, promoting equitable access and improved patient outcomes.
Date and Time
December 3 at 3 PM ET / 12 PM PT
After registering, you will receive a confirmation email with the link to join the meeting.
Topic
Putting People First: A Human-Centered Approach to Health AI Implementation
Session Description
How can healthcare organizations adopt AI in ways that build trust, support providers, and improve the patient experience? In this webinar, Tracy Elmer, CIO at TrueCare, will share how their organization applies a human-centered approach to AI strategy and implementation, keeping patients and providers at the center of decisions from vendor selection through ongoing evaluation.
Drawing on real-world implementation experiences, Tracy will discuss how to evaluate AI partners, navigate contracting and liability considerations, and engage patients and providers throughout the adoption process. Attendees will also hear lessons from TrueCare’s patient engagement efforts, including its Patient Advisory and Golden Years groups, and learn how the organization uses patient satisfaction and other measures to assess impact. The session will highlight what has worked, challenges encountered, and what TrueCare would approach differently to help healthcare leaders make more informed, people-first decisions about AI.
Speaker
Tracy Elmer
Tracy Elmer, MS, CHCIO, CDH‑E, RHIA, is a nationally recognized healthcare innovation and technology executive who leads with strategic vision, purpose, and empathy. As Chief Innovation Officer at TrueCare, she focuses on people‑centered solutions that thoughtfully blend technology, process improvement, and real‑world care needs to strengthen operations while elevating the patient and caregiver experience.
Tracy is deeply committed to growing talent, building inclusive high‑performing teams, and driving meaningful, scalable change in service of better health and wellness for all. She also serves as an Associate Professor in the Master of Science in Health Care Informatics program at the University of San Diego, bridging practical leadership with academic excellence. A nationally recognized leader, Tracy is widely respected for her work advancing innovation, collaboration, and human‑centered transformation in healthcare.
past AI in action events
Building AI Governance and a Real-World Look at Dental AI at Fenway Health
September 10, 2026
Deploying AI Voice Agents in Healthcare: Lessons from Lowell CHC
August 26, 2026
Predict. Prevent. Perform: AI in Action at SCHCCN
December 9, 2025
The Little Clinic That Could: An AI Adventure Story
September 11, 2025
Leveraging Artificial Intelligence in the FQHC Setting
April 3, 2025
Harnessing AI in a Safety Net Hospital
March 6, 2025